Internal quality & audit

Monthly Quality & Experience Survey

Name: Maxi Care Plus
Address: Level 2, 11–17 Swanson Court, Belconnen, ACT, 2617, AU
Telephone: 1300 648 114

Tell us how support felt this month. This private survey supports quality review, audit readiness and service improvement. It is not used to collect testimonials for the website.

Before you start

NDIS participant experience, recorded with purpose.

Skip any optional question.
You do not have to provide your name.
Ask a family member, nominee or support worker to help if you wish.
Choose follow-up only if you want our team to contact you.
Your survey answers remain an internal quality and audit record.
Survey answers are never transferred into website testimonials.

Need help? Call 1300 648 114 or email info@maxicareplus.com.au.

This survey is for internal quality review. To share an experience for possible website publication, use the separate website feedback form. To make a complaint or contact an independent body, see our feedback and complaints page.

If someone is in immediate danger, call 000. Safety concerns, incidents and complaints are handled through their required procedures—not left only in survey results.

About you

I am completing this asWhich month is this about?Name (optional)Email (optional)

Supports used this month

How support felt

Overall, this month of support felt positive.I (or the participant) felt respected this month.Privacy and dignity were respected.There was genuine choice and control in how support was delivered.Support respected culture, identity, values and beliefs.Staff listened and communicated in a way that made sense.Information was provided in a way that was easy to understand.I (or the participant) felt safe.Support helped progress towards chosen goals.Changes to workers, times or supports were explained and managed well.Communication and planning felt timely and clear.I knew how to give feedback or make a complaint without support being affected.Did staff arrive and finish as planned?Did you attend Fun Club or a weekly catch-up this month?Fun Club felt welcoming and worthwhile.

Anything else?What went well? (optional)What could we improve? (optional)

Would you like us to follow up?Best phone or email for follow-up

Your responses are delivered to Maxi Care Plus for internal quality review, audit evidence and service improvement. Survey responses are not used as website testimonials. Use the separate website feedback form if you would like to discuss sharing an experience publicly.

Monthly Quality & Experience Survey

A thoughtful guide to how we support life.